Returns and Refunds Policy

TUTI COSMO, accepts returns of eligible products within 5 calendar days of delivery.

Eligible Returns

Products must be unused, unopened, in their original packaging, with all seals intact, and accompanied by proof of purchase.

Opened or used cosmetics, skincare, haircare, personal-care and hygiene products cannot be returned for a change of mind.

Customised products, specially ordered products and made-to-order salon furniture cannot be returned unless they are defective, damaged, incomplete or different from what was ordered.

Damaged, Defective or Incorrect Products

If a product arrives damaged, defective, incomplete or different from its website description, contact TUTI COSMO promptly through our Contact page. Please provide your order number and photographs where applicable.

Eligible claims may be resolved through replacement, repair or refund in accordance with applicable UAE consumer-protection requirements.

Return Process

Customers must contact TUTI COSMO and receive return instructions before sending any product back. Unauthorised returns may not be accepted.

For change-of-mind returns, the customer is responsible for the return-delivery cost. TUTI COSMO will cover reasonable return costs when the product supplied is defective, damaged or incorrect.

Refunds

Approved refunds will be processed to the original payment method after the returned product has been received and inspected. Processing may take 7–10 business days.

Original delivery fees are non-refundable for change-of-mind returns. This does not affect any rights available to customers under UAE law.

Order Cancellation

Orders may be cancelled before dispatch by contacting TUTI COSMO. Orders that have already been dispatched will follow the return conditions stated above.